Fix connection error between waitstaff's mobile phone and cashier's device upon offline connection
The restaurant applies offline connection for all devices using CUKCUK software, when opening the apps and clicking Connect, connection error message appears.
Please check the causes carefully and follow these steps: 1. Because the Offline Server is inactive. In this case, you only need to activate service on CUKCUK.VN Server. Here are details:
Click the icon MISA CUKCUK.VN Server Manager on the bottom right of the window.
Enter account information, password of Manager, Chain Manager, System Admin to log in.
On General settings tab, click Activate server. The program will display Active status.
On Settings/General settings, on Offline workingIP address of the cashier's device is displayed, you only need to re-enter this IP address upon offline connection with the cashier's device.
ClickStart\Control Panel\System and Security\Windows Firewall.
SelectTurn Windows Firewall on or off.
Change all status toTurn off Windows Firewall (not recommended).
After turning off firewall, if you still cannot get access to Internet, you should turn on firewall to secure your PC.
6. The same IP because the restaurant uses dynamic IP To troubleshoot it, assign a fixed IP address to a MAC address for the cashier's device/printer. Here are the steps: Step 1: Check MAC address of the cashier's device/printer.
Cashier's device
Right-click the network icon on the bottom right of the screen. Nhấn chuột phải vào biểu tượng mạng tại góc phải phía dưới phải màn hình.
ClickOpen Network and Sharing Center.
Click Local Area Connection.
Click Details.
Physical Address is MAC address of the cashier's device.
Printer: Check MAC address at product information on the printer.
Step 2: Assign a fixed IP address according to MAC address.
Open web browser and enter IP of Router. Commonly it is 192.168.1.1 and 192.168.0.1
Enter Username, Password. Default Username as admin, Password is admin or 1234 or 1111.
Click Log in.
Click IP & MAC Binding, select Binding Settings.
Click Add New.
Enter MAC Address of the cashier's device/printer.
Enter IP Address for the cashier's device/printer.